Wallten Help Customer Support
Providing you fast, friendly and confidential membership support



Video Streaming is Choppy. What Can I Do?

Stream videos requires a better than average internet connection and computer,. If you have
a slow connection or older computer, you may experience issues. If you can’t do anything about that,
then try the following:

-Turn off other programs you may be running like, virus protection, or energy saving settings.
- Stop any files that you may be downloading in the background.
- Try closing other browser tabs if you have many opened.
- Try a different browser . We recommend the latest versions of Google Chrome, FireFox.
- Still having issues? You can download our videos and watch them from your computer.

Which Video Format Do You Offer And Why?

MP4 is a modern format with excellent file compression while maintaining good video quality.
It is available in Standard Definition, 720p, and 1080p. A newer computer is required to play back smoothly.
Older computers may have trouble viewing this format and as a result, the picture may be jumpy on such systems. It can run natively in Windows Media Player on Windows, Apple OSX and all smartphones and tablets.

I Can't Log In, Why Is That?

You may be using the wrong username/password combination to log in. Make sure you use your username
to login and not your email address. Your email address may be associated with an older expired account.
Check the purchase confirmation email we sent you upon signing up if you don't recall your username.
If you can’t find it, try checking your email account's spam folder.

It is also possible that your membership may have been banned. We may temporarily ban your membership
if we feel your account has been compromised. We may ban accounts due to sudden increases in the number
of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.

I Forgot My Password, How Do I Retrieve It?

In order to obtain your password, you must return to the site that you originally signed-up for and click on the "Forgot Password?" link found on the login page. You will then be asked to provide the email address you
used to join the site with. Once completed, your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder!


Still Needing Help? Contact Us

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